I have a friend that I gifted a 3DS to (adult not underage). He's never played AC so I figured I'd help him get a feel for the game before New Horizon so he can decide whether to spend the money or not.
He set it up normally and went to try to play animal crossing with me. It gave him an error for trying to open his gates that the parental controls had to be adjusted because the privacy act.So obviously, gets to parental controls and the privacy act one is the only one enabled. He tried to disable and gets the message that he has to provide email and signature etc and in 24-48 hrs a code will be sent to allow him to disable it.
48hrs pass...no email.
He contacts customer service by phone; spends 3 hrs on the phone with them doing several factory resets, parental control resets, some master key deal entered into the forgotten pin password menu (even though he knows his pin), etc. So, basically they do all but provide the pin that is supposed to be emailed and entered in the menu for disabling the child act.
So, long story short 3 hrs later...customer service says they are stumped, they take his info and say they'll get back to him (no time frame given). They say they have no idea about some email process and the pin that gets entered directly into clicking the child act control.
Has anyone gone through this and what was the result? Because all the stories I can find people either get their email or the customer service call support gives them the proper key to enter.
He set it up normally and went to try to play animal crossing with me. It gave him an error for trying to open his gates that the parental controls had to be adjusted because the privacy act.So obviously, gets to parental controls and the privacy act one is the only one enabled. He tried to disable and gets the message that he has to provide email and signature etc and in 24-48 hrs a code will be sent to allow him to disable it.
48hrs pass...no email.
He contacts customer service by phone; spends 3 hrs on the phone with them doing several factory resets, parental control resets, some master key deal entered into the forgotten pin password menu (even though he knows his pin), etc. So, basically they do all but provide the pin that is supposed to be emailed and entered in the menu for disabling the child act.
So, long story short 3 hrs later...customer service says they are stumped, they take his info and say they'll get back to him (no time frame given). They say they have no idea about some email process and the pin that gets entered directly into clicking the child act control.
Has anyone gone through this and what was the result? Because all the stories I can find people either get their email or the customer service call support gives them the proper key to enter.