Hopefully you can get this resolved! Dealing with online issues like this is such a pain. It's one thing when it's an awful carrier experience like FedEx it's another thing when it hasn't even been shipped. Is this a place like Etsy or Ebay? Because you can escalate the situation so you can get your money back. If they're past due with their window 'item not received'. I know when I used Etsy I always had nothing but problems. Sellers would keep purchases as pretransit forever, which is a dropshipper red flag.Ordered a birthday gift online on 3rd May. The birthday was the 15th May and I still haven't received it.
All I receive from their customer services is AI responses.
Told to wait until the 24th May until they investigate where it is and if not received get back in touch. Got back in touch yesterday and told to wait until 25th they're sure it'll come and they'll start up an investigation.
So frustrating the fact you can't speak to someone. Any displeasure posted by me is met with repeated automated responses.
Apart from this the gift is of no longer use to me as I had to buy something else last minute.
I should have read latest reviews as they are abysmal. It was reputable company when on the high Street.
Some people treat those places like a hobby, but when money is involved it stops being just a hobby and is also a business. Good luck!