For most games, it’s
very important to me to have character creation. It depends on the type of game and what the
purpose of the game is (e.g. whether you’re simply the ”hero” character, or whether you’re playing out a
specific protagonist’s story). But generally, I find that I wish there was some additional element of character customisation.
Depending on the game, I’m happy with having sliders to adjust every detail, but also happy having a variety of choices for preset options (e.g. eye shape, face shape, lip shape, hair style, etc.). I was very happy with Dragon Age 1,2 and 3. Also happy with Fable and Divinity Original Sin 2. Skyrim was fine.
Because Diablo doesn’t have interactions that come with choices, I’m reluctantly, sort of OK with not having character creation. But, it’s also frustrating, because I would really love if it did. I couldn’t really get into The Witcher at all, because I just didn’t want to play out that character.
For games where you play out a specific protagonist’s story, I still think having character creation would be a nice bonus.

One of my favourite games of all time though is Portal 2, and no character creation, but I’m completely OK with that because it wasn’t important. I think with puzzle-type games like Portal and It Takes Two, it’s less important to have the character creation, because they’re not RPGs/ games where you immerse yourself in the world. I probably could have summed that up in one paragraph, sorry.