Well, yes and no. I went back to the store earlier this afternoon with printed photos of the game crashing, my e-mail conversation with the support and everything and told the store manager and one of the guys knowing his **** and he tried helping me, so did the manager but they could only help me sending the console, charger and game to the Swedish Nintendo(Bergsala) so they could reset and remove the possibility of my console being defect as well (which it is not, I've played both cartridges and digital games and everything works fine).
So tbh I just wanna burn the game now or let my bf's dog poo on it.
Apparently Nintendo here makes deals with all the stores so they must follow their(Nintendo's) policy rather than following the general return/refund one when it comes to electronics, and how they can help customers. I know I can probably back up my things and move it over to computer but tbh I don't wanna reset everything again and start stuff up when it's obviously the game farting on me.. Sadly I can't try with any more cartridge cause I only have that physical but tbh I've tried other games and they work fine??
And Nintendo here watches things very carefully so even if they(store) wanted to give me money back and fiddle the records they can't do it because they'd get like fired or checked up on later on.