resolved! <3

[Xara]

hi! so, i went to change my avatar to an animated one last night and was unable to do so. it’s not a sizing issue (the gif isn’t bigger than 400x400, which is the recommended avatar size) and i have the animated avatar ‘collectible’ enabled and active, so i’m not sure if it’s a browser issue or what. i’ve tried using different gifs in case it was an issue with the specific gif i want to use, but none of them are working either. it seems to just be an issue with gifs as i’m having no issue with changing my avatar to non-animated images.

Spoiler: the message i get when i try to use a gif

was just wondering if anyone else was having or has had this issue or had any recommendations on what i should do. thank you!

 

[Midoriya]

Are you sure it’s under 2mb? It needs to be under 2mb.

Also depends on how many frames it has. It can’t have too many frames or it won’t work.

 

[Xara]

Are you sure it’s under 2mb? It needs to be under 2mb.

Also depends on how many frames it has. It can’t have too many frames or it won’t work.

just reduced the number of frames on it and that appears to have been the issue, since it’s working now. thanks so much for your help, riley!