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Thread: Dear Playstation Network Customer,

  1. #1
    Zelda Informer Podcaster Bacon Boy's Avatar
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    Dear Playstation Network Customer,

    Quote Originally Posted by Sony Email



    Valued PlayStation(R)Network/Qriocity Customer:

    We have discovered that between April 17 and April 19, 2011,
    certain PlayStation Network and Qriocity service user account
    information was compromised in connection with an illegal and
    unauthorized intrusion into our network. In response to this
    intrusion, we have:

    1) Temporarily turned off PlayStation Network and Qriocity services;

    2) Engaged an outside, recognized security firm to conduct a full
    and complete investigation into what happened; and

    3) Quickly taken steps to enhance security and strengthen our
    network infrastructure by rebuilding our system to provide you
    with greater protection of your personal information.

    We greatly appreciate your patience, understanding and goodwill
    as we do whatever it takes to resolve these issues as quickly and
    efficiently as practicable.

    Although we are still investigating the details of this incident,
    we believe that an unauthorized person has obtained the following
    information that you provided: name, address (city, state, zip), country,
    email address, birthdate, PlayStation Network/Qriocity password and login,
    and handle/PSN online ID. It is also possible that your profile data,
    including purchase history and billing address (city, state, zip),
    and your PlayStation Network/Qriocity password security answers may
    have been obtained. If you have authorized a sub-account for your
    dependent, the same data with respect to your dependent may have
    been obtained. While there is no evidence at this time that credit
    card data was taken, we cannot rule out the possibility. If you have
    provided your credit card data through PlayStation Network or Qriocity,
    out of an abundance of caution we are advising you that your credit
    card number (excluding security code) and expiration date may have
    been obtained.

    For your security, we encourage you to be especially aware of email,
    telephone and postal mail scams that ask for personal or sensitive
    information. Sony will not contact you in any way, including by email,
    asking for your credit card number, social security number or other
    personally identifiable information. If you are asked for this information,
    you can be confident Sony is not the entity asking. When the PlayStation
    Network and Qriocity services are fully restored, we strongly recommend that
    you log on and change your password. Additionally, if you use your PlayStation
    Network or Qriocity user name or password for other unrelated services or
    accounts, we strongly recommend that you change them as well.

    To protect against possible identity theft or other financial loss, we
    encourage you to remain vigilant, to review your account statements and
    to monitor your credit reports. We are providing the following information
    for those who wish to consider it:
    - U.S. residents are entitled under U.S. law to one free credit report annually
    from each of the three major credit bureaus. To order your free credit report,
    visit or call toll-free (877) 322-8228.

    - We have also provided names and contact information for the three major U.S.
    credit bureaus below. At no charge, U.S. residents can have these credit bureaus
    place a "fraud alert" on your file that alerts creditors to take additional steps
    to verify your identity prior to granting credit in your name. This service can
    make it more difficult for someone to get credit in your name. Note, however,
    that because it tells creditors to follow certain procedures to protect you,
    it also may delay your ability to obtain credit while the agency verifies your
    identity. As soon as one credit bureau confirms your fraud alert, the others
    are notified to place fraud alerts on your file. Should you wish to place a
    fraud alert, or should you have any questions regarding your credit report,
    please contact any one of the agencies listed below:

    Experian: 888-397-3742;; P.O. Box 9532, Allen, TX 75013
    Equifax: 800-525-6285;; P.O. Box 740241, Atlanta, GA 30374-0241
    TransUnion: 800-680-7289;; Fraud Victim Assistance Division,
    P.O. Box 6790, Fullerton, CA 92834-6790

    - You may wish to visit the website of the U.S. Federal Trade Commission at or reach the FTC at 1-877-382-4357 or 600 Pennsylvania
    Avenue, NW, Washington, DC 20580 for further information about how to protect
    yourself from identity theft. Your state Attorney General may also have advice
    on preventing identity theft, and you should report instances of known or
    suspected identity theft to law enforcement, your State Attorney General,
    and the FTC. For North Carolina residents, the Attorney General can be
    contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone
    (877) 566-7226; or For Maryland residents, the Attorney
    General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202;
    telephone: (888) 743-0023; or

    We thank you for your patience as we complete our investigation of this
    incident, and we regret any inconvenience. Our teams are working around the
    clock on this, and services will be restored as soon as possible. Sony takes
    information protection very seriously and will continue to work to ensure that
    additional measures are taken to protect personally identifiable information.
    Providing quality and secure entertainment services to our customers is
    our utmost priority. Please contact us at 1-800-345-7669 should you have any
    additional questions.


    Sony Computer Entertainment and Sony Network Entertainment


    "PlayStation" and the "PS" Family logo are registered
    trademarks and "PS3" and "PlayStation Network" are
    trademarks of Sony Computer Entertainment Inc.
    (C) 2011 Sony Computer Entertainment America LLC.

    Sony Computer Entertainment America LLC
    919 E. Hillsdale Blvd., Foster City, CA 94404

    You never really know the true value of a moment until it becomes a memory.

  2. #2
    Sony's failing.
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  3. #3
    Im not even joking im actually gonna buy a xbox
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  4. #4
    Quote Originally Posted by Neo Bacon Prototype View Post
    Has this happened in both USA and the UK?

    I've just recieved the email from SCEE a few moments ago.
    Last edited by JasonBurrows; 04-27-2011 at 12:12 PM.

  5. #5

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  7. #7
    My Magikarp will slap you to death Fillfall's Avatar
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    Stupid hackers. Now I have to change that password again.

    Thanks to Nikoking for making this sig for me!

    Super awesome page!
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  8. #8
    Quote Originally Posted by Fillfall View Post
    Stupid hackers. Now I have to change that password again.
    And your address, email address and credit card info.
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  9. #9
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    Quote Originally Posted by Psychonaut View Post

    I'm good. Just need to change email and password and I'll be sent. Address is a PO Box so unless they want to stalk me, tough luck.

  10. #10
    I'll have to change my email and password as soon as I can. The address I had saved under my account is an address I have since moved from, so if anyone wants to stalk me, they can just stalk and empty house which is going for sale.

    Funny I never received an email about this from Sony, though.

    formerly BrokenDreamz

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