most of the discourse around "ugly" villagers is super lighthearted and silly, but there's this little minority that take it too far, and it really irks me. they are ultimately cartoon animals so i won't read too far into it but the genuine anger that some people express at a virtual hamster for not being visually appealing enough starts to make me wonder about how those people respond to real life animals, or even people.
tangenitally, i also think that that minority are part of the problem with all of the "cosy games" cropping up; the developers treat vibes or aesthetics as the sole reason people play these games, and they shy away from any potential friction - meaning that there can't be any unappealing characters. these games feel so empty, there's nothing of substance to them, they exist to look good in screenshots. obviously that's not the sole issue, and chucking in a bunch of weird looking NPCs wouldn't fix them, but it's one of those little things that when combined with everything else, is just a bit naff.