I didn't quit playing NL over it but it definitely annoyed me that you could only make white characters or spend time getting tans for them. I'm not white myself. I don't absolutely need all characters to look exactly like me but it's nice to have the option like white players do. The characters I come up with tend to be pretty diverse and it was jarring that they had to look so uniform, too, which again is an issue that people don't have with white characters.
It's especially important since this game is played by kids and it's SO important for them to see themselves represented and not just white characters. There's been a lot of studies about this and anyone who was or knows kids in this situation knows how important it can be. White people don't always understand this. Even for white kids, it means they'll see variety of skin tones in the game and see it as a normal thing.