Lost Redd Painting :(

[tigereyes86]

My mum has just got NL and has asked me a question that I can't answer. She visited Redd yesterday and bought a painting. Today she got her letter saying that she had been sent the painting, but there was no painting. She didn't accidentally move it to her pocket without realising, she didn't have it even when she came out of the mailbox section. Has this happened to anyone else and what did you do?
Is it best to get her to reset without saving to see if it triggers it back? She'll meet resetti looool!!

 

[BellGreen]

That's strange. I would reset anyway, it may help. If it doesn't, she should just buy another one.

 

[JasonBurrows]

She won't meet Mr. Resetti unless she has built the Reset Center.

 

[tigereyes86]

Ack, she already saved! Thanks anyway.

That's weird, I met resetti the first time I reset. Well the time my battery died haha, then I got the reset centre option.

 

[BellGreen]

She won't meet Mr. Resetti unless she has built the Reset Center.

Yeah, Resetti will appear the first time.

 

[ben_nyc]

Hi Tiger! Very strange! Redd does warn us in his chirpy way that if the Mailbox is full then the delivery won't happen.

Also, no chance that she accidentally given the art piece to a villager? Tell her not to fret though- Redd is the coolest character to give Bells to! ^o^