Help with Best Friend Chat

[lucitine]

So, I'm trying to chat with one of my Best Friends. We're both added on each others 3DS's, both on each others best friends list and both are connected to the internet (I am 100% sure because I am setting up both games).
For some reason, my best friend can see me online and message me, but I cant see her online at all.

Is there some reason why she is not online? (her best friend function is on and there are no parental controls)

Edit: Just tried testing parental controls and its not that.

 

[lucitine]

Bump =/

 

[lucitine]

FIXED!
Her friend card wasnt updated as she is now using her own 3ds machine!