YAAAAAS, I wasn't wrong! I was totally convinced it was you! Your Bnet account is the obvious reason but also because of your character Bridgette. Bless your OC, Shiro ;w; <333333 Aaaah, I wish I wrote you a more personal message, but it would've been weird explaining the encounter to my senior if he pulled up my response. I was SUPER STOKED, nevertheless. Was having uncontrollable giggle-fits the whole time I was typing xDDD My coworkers probably thought I was high or smth, LOL.
Yeahhhhh, a lot of players have been experiencing issues with the new mount disappearing--even the back-up I sent you isn't guaranteed to stay >.< Blizz's Development Team is working on a hotfix right now; no clue on the ETA. Though, if you want, I can send you a follow-up email once I find out. LMK, gurl! And I suggest waiting 72 hours before you hit up Customer Service again, but the choice is solely up to you! ^0^