Good news! Nintendo finally helped me get my island back! Turns out I just needed to make my new Switch my primary console first after all. I feel dumb but so relieved, it's good to be back <3
I'm having trouble transferring my island from my old (and broken) switch to my new switch. I've tried using island backup restoration but Tom Nook keeps saying he can't find any backup data. Nintendo customer support said they can help but first I'll need to make my new switch my primary...
My dad threw away the box for my old switch years ago, and yeah the ****ing thing won't turn on at all no matter what I do. It looks like Nintendo customer support is my only hope now :(
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Your probably right. Not looking forward to doing it though, my social anxiety is so bad.
Me: Sends an email to Nintendo customer support asking for help finding my primary console's serial number.
Nintendo: Sends an automated response asking for my primary console's serial number
AAAAGHHHH THIS IS A NIGHTMARE. They seem to insist on me giving them the serial number before they help...
I'm glad this person got their island back, the process they had to go through sounded like a nightmare though......I also have a problem finding the serial number for my old Switch. I can't find it anywhere on the console itself, the label must have worn away with time. What's worse is that I...
I do have a Nintendo online subscription, and it's been paused several times when my monthly fee for it runs out if that's what you mean. I never leave it paused for more than a day or two though and I definitely did have it on when I tried to restore my island with Tom Nook.
My old switch is broken (beyond repair according to all the repair shops I took it to) and I got a new switch and held the "-" button to restore island data but Tom Nook keeps saying he can't find anything, even though I'm 100% sure I did backup my island. I've tried contacting Nintendo customer...