But we handle things differently. She only accepts TBT for orderable sets, I accept both, but generally IGB, because its a Re-Tail store. Yes, there is risk that people won't claim their orders and that is why she does that, but I have my Bargain Bin for unclaimed sets, and my dense rules as a "binding contract" between myself and the customer when they write "Ivy Wood". Also, if they don"t claim their items, the value of their order will be deducted from the Loyalty Program. That's how I handle unclaimed orders. In the long run, I find I turn a greater profit. ^^